Privacy Policy

Memorial City Bank - Privacy Policy

OUR PRIVACY PLEDGE TO YOU

As our customer you provide us with important information about yourself. We believe it is our responsibility to safeguard your personal and financial information. While some financial institutions share account owner information with other businesses, we are committed to keeping it confidential.

We have developed the following privacy policy to ensure you the confidentiality you deserve. You have our promise that we will adhere to these guidelines. It is our pledge to you.

NOTICE OF YOUR FINANCIAL
PRIVACY RIGHTS

We, our, and us, when used in this notice, mean this institution.

This is our privacy notice for our customers. When we use the words "you" and "your" we mean the following types of customers:

• Our consumer customers who have a continuing relationship by purchasing or holding financial products or services such as a(n):
  • Deposit account
  • Loan account
  • Safe deposit box

We will tell you the sources of the information we collect about you. We will tell you what measures we take to secure that information.

We first define some terms.

Nonpublic personal information means information about you that we collect in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records. hereafter, we will use the term "information" to mean nonpublic personal information as defined in the section.

An affiliate is a company we own or control, a company that owns or controls us, or a company that is owned or controlled by the same company that owns or controls us. Ownership does not mean complete ownership, but means owning enough to have control.

A nonaffiliated third party is a person we do not employ or a company that is not an affiliate of ours. This is also known as nonaffiliated third party, or simply, an "other party".

THE INFORMATION WE COLLECT

We collect information about you from the following sources:

• Information you give us on applications or other forms
• Information about your transactions with us
• Information about your transaction with other parties
• Information from a consumer reporting agency
• Information we receive as a result of verifying customer information

INFORMATION WE DISCLOSE ABOUT YOU

We do NOT disclose any information about you to anyone, except as permitted by law. Examples of this might include disclosures necessary to service your account or prevent unauthorized transactions.

THE CONFIDENTIALITY, SECURITY, AND INTEGRITY OF YOUR INFORMATION 

We restrict access to information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to protect this information.

INFORMATION ABOUT FORMER CUSTOMERS 

We do not disclose information about former customer, except as permitted by law.

 

TEXAS NOTICE

This institution is chartered under the laws of the State of Texas and by state law is suject to regulatory oversight by the Texas Department of BAnking. Any consumver wishing to file a complaint should contact the Texas Department of BAnking through one of the means indicated below:

• In person or U.S. mail: 
  Texas Department of Banking 
  2601 North Lamar Boulevard
  Austin, Texas    78705-4294;
  
• Telephone No.:  512-475-1300
  
• Fax No.:  512-475-1313
  
• Web Site:  www.banking.state.tx.us

 

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Information Technology - Privacy Policy Statement

Memorial City Bank will not disclose any collected or retained information to any third party and we will not use any collected or retained information outside of the parameters outlined in this privacy policy, except where compliance with legal authorities is required by law. For each visit to our Web site, Memorial City Bank collects the following information:

• Date - When you visited.
• Time - What time you visited.
• Client IP address - Your IP address.
• User name - Your name (if provided by browser).
• Service name - Your internet service.
• Server name - Our server name.
• Server IP address - Our server IP address.
• Server port - The port you are connected to.
• Method - Your action.
• URI stem - Item accessed.
• URI query - The query, if any, you performed.
• HTTP Status - The status of your action.
• Win32 Status - The status of your action.
• Bytes sent - The number of bytes sent by us.
• Bytes received - The number of bytes received by us.
• Time taken - The length of time the action took.
• Protocol version - The protocol version used by you.
• Cookie - The content of the cookie sent or received (if any).
• Referrer - The site that you came from to get to us.

The information we collect is retained and analyzed internally to assess how people are using our Web site and guide us in making improvements to the content of our Web site. We do not make any information collected from our Web site available to any outside party for any reason, except where compliance with legal authorities is required by law.

What information do we collect from e-mail sent to us and how do we use it? 

Memorial City Bank does not collect any information from e-mail messages sent to us except where compliance with legal authorities is required by law.

If you have any questions, comments, or would like additional clarification about our privacy policy, please feel free to contact us:

rgroendes@memorialcitybank.com
713-973-8000
820 Gessner, Suite 140
Houston, Texas 77024